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Councils Take Action Against Rogue Taxi Drivers

Author: Charanjit Singh  //  Category: Auto News

Most council have compulsory disability awareness training for taxi drivers and private hire drivers. The content below gives readers a bit understanding of what they can expect when using these services and what to do if their expectations are not met.

The disability discrimination act 1995 introduced brand new laws to stop discrimination towards disabled customers this contributed to councils introducing strict bylaws to in force the changes. Private Hire Owners and cabs now have to facilitate the carriage of guide dogs/working dogs, at no extra expense when asked to do so by a member of the public. If a cab or private hire operator refuses you because of your impairment take note of the driver’s plate number and report it to taxi licensing, licensing has actively taken a strong stance towards this kind of.

Learn more about Rogue taxi drivers.

Transport providers must make ‘reasonable adjustments’ for a disabled person in the way they provide their services. This does not, however, include physical changes or adjustments to the vehicle. (this at the moment is in discussion to be changed as the council is taking note of the inability of companies to provide wheel chair assessable vehicles).

A business cannot decline to transport an assistance canine unless the driver has a professional medical exemption document authorized by the licensing authority. Refusal will certainly result in instant dismissal (gross misconduct) with the majority of councils.

An organization cannot fee extra to carry a disabled person (wheel chair, assistance dog, push chair, walking aid etc) this kind of behaviour will lead to instant dismissal (gross misconduct) with most local authorities.

A driver needs to ask the passenger at all times; if any or what type of assistance is required (the disabled person is the expert on his or her own disability).

Disabled people are not the same, so a driver should not make assumptions or generalize.

Over a drivers career they are expected to encounter customers who may have: * Assisted walking aids * Wheel chairs * Push chairs * Assistance dogs * Plaster casts * Mannerisms and speech difficulties * Larger passengers or passengers with particular posture caused by an injury or illness

It is compulsory that a driver knows how to assist passengers who have disabilities.

Want to find out more about Taxis in Walsall, then visit Charanjit Singh’s site on how to choose the best taxi in Walsall for your needs.

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